|Entry ID||Logged by?||Date Logged||Priority||Customer Follow Up Required?||Company||Contact||Phone||Order #||Issue(s)||Comments||Investigation Notes||Edit|
|10633||April Grigson||December 6, 2022 at 2:50 pm||P3 – Low||Informational only||Valero||Donny Gonzales||Donny.Gonzales@contractor.valero.com||Various||Customer Support Resolution, Shipping / Freight Service||
Valero is reporting below that they cannot match up what MTR’s go with which packing list.
|10599||Isabel Sharp||December 5, 2022 at 8:40 am||P3 – Low||Informational only||Farrel Corp||Kathy Swoszowskifirstname.lastname@example.org||203-736-5564||800870||Shipping / Freight Service||
There was no reference to the customer’s PO on shipping docs as Package shipped with Pick List, rather than with a Packing Slip.
|10544||Isabel Sharp||December 1, 2022 at 3:11 pm||P2 – Moderate||Customer follow-up required||Allnorth Americas||Rob Danielemail@example.com||470-223-0564||Sales Order Confirmation # 800879.||Shipping / Freight Service||
UPS Blue shipment 1ZE5A0820244408333
Please see customer’s latest email below.
From: Rob Daniel
I am not sure how it can be acceptable that someone pays for a specific time delivery and that it is not guaranteed. Furthermore, this was not stated to me when I placed the order. Not knowing that they do not guarantee two days deprived me of selecting next day or selecting a different shipper that guarantees their two-day shipping.
If they can’t get it there in two days, how is it reasonable for them to get it there in 1 day?
|10539||April Grigson||December 1, 2022 at 1:42 pm||P3 – Low||Informational only||Tesoro||Alex Carrillofirstname.lastname@example.org||801-521-4977||800894||NO Packing list with Shipment|
|10358||Felicia Lopez||November 28, 2022 at 2:01 pm||P1 – Urgent||CUST-O-FAB||Shelby Wallaceemail@example.com||918-703-0469||800856||Wrong Item(s) Shipped||
Customer received paddle blinds instead of the snap-it plugs they ordered.
|10231||April Grigson||November 14, 2022 at 3:26 pm||P1 – Urgent||Customer follow-up required||Motiva||Kenneth Gardner||Kenneth.Gardner@motiva.com||800479||Order Delivery Missing item(s)||
Good afternoon, this material was delivered to us at Motiva storehouse today. After auditing I found that line item 200 the (1800) Shoulder Plug Gaskets was not delivered with the rest of this order. See attachment
I will follow up with customer
|10230||April Grigson||November 14, 2022 at 2:48 pm||Customer follow-up required||Lyondell||Johnny Kuhn||John.Kuhn2@lyondellbasell.com||281-604-3233||800586||Quality Control – ie., product incorrectly put together and not caught before being shipped||
We got our spec blinds and see attached pictures. Not a single bolt will fit into the bolt holes for bolt ups. The insides and outsides are still rough cut and not cleaned up. We need these picked up and fixed ASAP need onsite tomorrow morning 11-15-22 6:00 AM. We was suppose to install today for OPS to start a process dry out and needs immediate attention please.
CUSTOMER ALSO SENT 7 PICTURES – I am working on the resolution for them
|10203||Monica Doiron||November 11, 2022 at 9:34 am||Customer follow-up required||PL-Enerserv, LL||Will Jones||WillJones@pl-enerserv.com||800637||Quality Control, MTRS issue||
Customer received blinds, stamped with Ucodes U-14517 (this is the only one that is correct). U-14317(incorrect thickness). U-12298(incorrect thickness). All of these blinds were received by customer as the CORRECT thickness, but all the U-codes stamped on the blinds show incorrect thicknesses. Also, one of the 4″ blinds was stamped with U-14317, but this U-code was not emailed with the wts/dims.
|10195||Stefni Olivo||November 10, 2022 at 9:46 am||Team Industrial||Morgan Lockhartfirstname.lastname@example.org||281-291-3805||800613||Wrong Item(s) Shipped||
CUSTOMER ORDERED 3″ SCH40 FTP SEALS, WHAT THEY ACTUALLY RECEIVED WERE 2″ SCH40. THEY HAVE REQUESTED THAT WE SEND THE CORRECT SIZE OVERNIGHT TO THE JOB SITE AND FOR US TO SEND THEM A UPS LABEL TO SEND THE INCORRECT SIZE BACK TO US.
|10187||April Grigson||November 9, 2022 at 2:00 pm||Ohmstede||Shannon Lockeemail@example.com||409-926-3113||800601 / 800602||Customer Communication||
Your call out fee is very High.
|10084||Stefni Olivo||November 3, 2022 at 1:10 pm||CELANESE||OSCAR ROBLES||OSCAR.ROBLES_CONTRACTOR@CELANESE.COM||713-283-4961||800021||Product Quality, Wrong Item(s) Shipped||
CUSTOMER ORDERED NIPPLES THAT ARE TBE AND RECEIVED PBE – IT IS MY UNDERSTANDING THAT WE MADE THESE IN HOUSE
|9952||Dan Overly||October 21, 2022 at 3:50 pm||AR Thompson||Halmhofer Mike||Halmhofer.Mike@arthomson.com||799435||Shipping / Freight Service||
poor packaging….see email sent on 10/21 by Isabel
|9817||Dan Overly||October 11, 2022 at 3:29 pm||Ohmstede||Joey Andersonfirstname.lastname@example.org||(409) 239-3629||Product Quality||
From Stefni Oliva:
On Friday they ordered 20 of our 837 snap-it plugs made out of 321SS. We manufactured them as they were not on the shelf. I was on call over that weekend and Joey Anderson from Ohmstede called to see about getting 30 more plugs but let me know that he is concerned because 7 of the first 20 were not working properly. The ring set right but the pin he could push with his finger, it wasn’t fitting correctly, from what I gathered. John can better explain that . I think it was a possibility that it could have been something with the finish we put on the plugs or a coating we use that may have caused those few to not fit properly. They also were not 100% sure that 837’s were the correct size as he wasn’t sure how to use the Go No-go gauge. After we spoke about the way the gauge worked he called back and decided to go with 853 size plugs in 316SS, which we had in stock. He ordered 40 of them on Saturday.
Thanks and Best Regards,
|9799||Dan Overly||October 7, 2022 at 10:08 am||Centrifugal Technologies Inc||Randy Stephens||RStephens@cen-tech-inc.com||270-705-2106||793688||Poor Product Quality||
This client purchased a Roll Motor 720-550 in January of 2021.
He used it twice and it never worked. Both time he sent back for repair. It still does not work.
He would like a refund
Ms. Grigson/Mr. Overly,
|9599||Chuck Wells||September 20, 2022 at 6:02 pm||TEAM Inc.||Doug Lacazeemail@example.com||903-643-3024||R12051||Poor Product Quality||
“If both plugs would have been operable as should, I would not be getting hit with the back charges for a welding crew and labors that was on site and unable to perform any work due to faulty equipment”. – Doug Lacaze