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"Quotes are returned quickly with awesome lead times compared to our current vendors."
Caleb Samora, UP-S
Frequently Asked Questions
What are your office hours?
Our standard office hours are from 7am to 5pm, but we are available by phone 24/7, 365 days a year. If you need support after standard hours, our main phone numbers forward to our on-call staff. You can always count on us receive, manufacture, and fulfill orders as you need.
I need a product ASAP. Can you help?
Absolutely! USA Industries is a manufacturer capable of customizing any product to your specifications. We machine our products and parts in-house, and our staff is available 24/7 to complete rush jobs.
Whatever the job, USA Industries leads the industry in turnaround times and will get the job done by your deadline!
What turnaround times can you offer?
USA Industries has a vast inventory of in-stock products at all times. We also have the capabilities to produce significant quantities of products in a short time period.
If we have your parts in stock, we will ship them the same day. If we need to manufacture custom parts or fulfill large quantity orders, it may take as little as a few hours to a few days, depending on the situation.
Can you customize your products to our specific needs?
USA Industries will customize every piece of equipment we manufacture and ship to our customers' exact specs they require.
Because we're the manufacturer and supplier, we will custom machine just about anything you need if we do not have the item in stock!
Do you operate globally?
Yes! USA Industries works with customers all over the world on jobs large and small.
I'm not sure if I want to rent or buy. What are the pros and cons for each?
Renting will provide you with lower initial costs (in most cases lower overall costs), reduced or no maintenance fees, will prevent you from storing equipment used only sparingly, and starts you off with a new or reconditioned piece of equipment for each turnaround.
Buying most often will save you money in the long-term on products and tools that you use frequently.
Can someone from USA Industries train our staff on your products at our facility?
We're fortunate to employ staff members that started their careers in the plant, working at and even managing turnarounds for the largest refineries and chemical plants along the Gulf Coast.
These employees were often making the same types of decisions and performing the same work as many of our customers. This gives us tremendous insight into products and services that benefit our customer base.
Just let us know when you'd like someone to come directly to your job site and show your team the best way to use these tools. We'll be there!
Can we have a technical presentation at our offices?
Yes! If you think there's a fit with USA Industries, we'd love to come out and provide a "Lunch and Learn" at your facility.
We will send a product specialist to your office, with lunch in hand, to go over the benefits and features of our products.